Performance degradation

Incident Report for Kintone

Postmortem

At approximately 21:33 - 22:21 UTC on July 2, 2020, access to our service became difficult.
Application servers unexpectedly restarted and access through the browser became slow due to heavier background load.
As future measures, we plan to revisit the application server configuration to prevent background load from affecting the foreground process.

Posted Jul 07, 2020 - 09:10 PDT

Resolved

Now recovered. We are continuing to investigate the cause of the problem in detail.

Posted Jul 02, 2020 - 15:42 PDT

Update

Now recovered. We are continuing to investigate the cause of the problem in detail.

Posted Jul 02, 2020 - 15:21 PDT

Update

We are continuing to investigate this issue.

Posted Jul 02, 2020 - 15:15 PDT

Update

We are continuing to investigate this issue.

Posted Jul 02, 2020 - 14:34 PDT

Investigating

We're currently investigating the issue and fixing.

Posted Jul 02, 2020 - 14:34 PDT

This incident affected: Add Record (Response time), JavaScript Customization (Response time), Get Record (Response time), Get Record List (Response time), Delete Record (Response time), Update Record (Response time, Update Record List Index), Search (Response time, Update Search Index), Create App (Response time), and Send Mail, Notification, Mobile Push Notification.

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