Updated at Mar 22, 2021 - 19:30 PDT
We sincerely apologize again for any impact that this incident may have caused. We want to take this opportunity to summarize the incident.
# Details and background of the incident
Due to an operational issue on our end, past data was displayed during the incident period. In order to fix this issue, the database was switched back to the state before the incident. This action resulted in failing to save any actions taken by end users during this period.
At 3/9/2021 5:58 pm PT, Kintone displayed data from 3/8 2:11 am PT.
At 3/9/2021 6:26 pm PT, Kintone switched back to reference the database as of 3/9 5:58 pm PT.
- Between 3/9 5:58 pm PT and 3/9 6:26 pm PT, end users were able to access and update data referenced from 3/8 2:11 am PT.
- End-user actions between 3/9 5:58 pm PT and 3/9 6:26 pm PT is not reflected in the data as of 3/9 6:26 pm PT
- With our operation on 3/9 6:26 pm PT, there may be discrepancies between the audit log data and internal data in your subdomain.
## End user actions:
We have identified affected domains and actions taken during the period. If you have any additional questions, please contact support(https://www.kintone.com/support/
## Audit log data:
Audit log data cannot be recovered. Please contact support for details on reviewing the audit log during the incident.
## Internal search data:
There was an impact on the internal search function, resulting in limited search capabilities. We performed re-indexing on March 20th, 2021, and this issue is now resolved. Please check the maintenance page (https://status.kintone.com/incidents/l4k98gy69zwp
) for details.
We are taking appropriate preventative measures for the future.
We would like to reiterate our apologies for the inconvenience and impact as a result of this incident.